![]() Q: My sorority isn't listed, can you make me a custom item?Ī: We are licensed for over 20 sororities. If your item halts movement for 7 days or more, please contact us so we can sort out the issue with USPS or provide a re-shipment. Please allow 24-48 hours for tracking info to update. Q: Why hasn't my item's location updated when I check the tracking of my delivery?Ī: Our preferred shipping courier is experiencing significant delays due to the Covid pandemic and often times shipments are skipped during the scan process at a post office location. We will not send items back to you free of charge. Please verify your shipping address at checkout to avoid such instances. Q: My order was returned back to you, can you re-ship it to me?Ī: Deliveries that are returned to our facility as undeliverable will be re-sent to the customer for an additional shipping fee. Need your items in a rush? Please contact us so we can do our best to accomodate you! We encourage you to keep these timeframes in mind when ordering. We are not responsible for shipment delays. Priority shipping takes 2-3 business days and express is usually 1-2 business days. Please allow up to 7 days for delivery for standard shipping. Please message us if you need your items by a certain date and we will do our best to accomodate you!Ī: USPS is experiencing significant delivery delays that are out of our control. Do not iron directly on graphic, do not dry clean.Ī: Production time varies by product. These are customized by our female led team with your sorority letters printed in white text.Ĭolors may slightly vary due to different screen settings.Ĭare - turn garment inside out, machine wash cold and tumble dry low. Our luxuriously soft pajama sets are made of a satin fabric.
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